Complaints

If there is any aspect of my childminding service that you are not happy with, or if you have any complaints, concerns or worries please do not hesitate to discuss these with me. I take all complaints seriously and will do my best to resolve these as soon as possible.

A written record of all complaints will be held along with the outcome. Once the complaint has been resolved I would ask the parent to sign a statement to confirm that they are satisfied with the outcome.

You also have the right to complain directly to the Social Care & Social Work Improvement Scotland at any time.

Social Care & Social Work Improvement Scotland
Princes Gate
Castle Street
Hamilton
ML3 6BU
Telephone: 01698 208150
Website: www.scswis.com
Email: enquires@scswis.com

If you require any further information The Scottish Childminding Association can be contacted.

Scottish Childminding Association
7 Melville Terrace
Stirling
FK8 2ND

Tel: 01786 445377
Email: information@childminding.org
Visit the Childminding Assoication website