If there is any aspect of my childminding service that you are not happy with, or if you have any complaints, concerns or worries please do not hesitate to discuss these with me. I take all complaints seriously and will do my best to resolve these as soon as possible.
A written record of all complaints will be held along with the outcome. Once the complaint has been resolved I would ask the parent to sign a statement to confirm that they are satisfied with the outcome.
You also have the right to complain directly to the Social Care & Social Work Improvement Scotland at any time.
If you require any further information The Scottish Childminding Association can be contacted.
Scottish Childminding Association
7 Melville Terrace